Our in house repairs service, Rosebery Repairs, turns three years old today! We launched Rosebery Repairs in May 2016, and since then we have always received over 95% of resident satisfaction.
Our Rosebery Repairs team consists of our Repairs Manager, Repairs Supervisor, Building Maintenance Surveyor, two Customer Experience Officers and five Repairs Operatives.
Here are a few compliments the team have received over the past few months:
- “Your repairs department have finished renovating, refurbishing and redecorating my bathroom and toilet and it is brilliant! It all looks great and the new appliances work nicely. The workmen were all very nice people, hard working & always helpful – they did a very good job.”
- “I am very pleased with the service received. The operative was very pleasant and had very good manners. He was early, very helpful and it was overall a lovely experience – thank you so much.”
- “I am very impressed with the operative who fixed the fire door today. He turned up at 08:30 and really knew his stuff, he did a marvellous job and we are very pleased with the work completed.”
The easiest way to report a repair is to use your My Rosebery account. You can also view your repairs history, upcoming maintenance and block repairs, sign in here.