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Become a Mystery Shopper for Rosebery


We are looking to recruit interested residents to become our mystery shoppers.

Residents that take part will help us to improve services by carrying out ‘mystery shops’ on particular areas of our services. This will help to identify the areas that work well and where we need to improve.

What will a Mystery Shopper do?

  • Attend a training session at Rosebery’s office.
  • Undertake up to 10 mystery shopping activities via telephone, visit or in writing.
  • Complete a feedback form, noting experiences.

What skills are needed?

  • Good communications skills.
  • Writing skills.
  • Attention to detail.
  • Good memory.
  • Confidence.

What are the personal benefits?

  • Opportunity to have your say and help improve Rosebery’s services.
  • valuable experience to add to a CV.
  • Earn a bit of extra money, as shopping vouchers will be given for each completed shop.

What next?

If this sounds like something that you’re interested in, or would just like to find out further information, please use our Live Chat service, call the Customer Experience Team on 0800 068 764 or email us. The deadline for responses is Friday 24 May 2019.

Rosebery Housing Association Limited is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014. Registered No. IP27671R. Registered Provider LH4026.