Recently we launched our mystery shopping programme. Our first exercise was to test our performance over our main customer touch points. Our mystery shoppers gave the ‘thumbs up’ to all 47 of the mystery shops we completed.
Shoppers suggested that we should consider a late night opening so residents who work can more easily contact us or come into the office, outside normal office hours.
On every Wednesday throughout September we will be offering later office hours. So every Wednesday we will be open from 9am to 7pm!
For more information on the Mystery Shopper programme and results, check out our Publications page.