Our Values & Objectives

Our Values


We care about our customers, defined as anyone who touches our business in any way and at any time. Our values include a performance culture focusing on:


Excellence in Customer Care

 

customer care

We will listen and positively include our customers in the design of some features of their homes, so they have a direct say in shaping services and ensuring choice where achievable at a price that is competitive and good value


Communication

communication



We will actively listen, communicate effectively and positively –   ‘can do’ creating credibility and trust


Achievement

achievement



We will set ourselves challenging targets, compare ourselves with others and continually improve our individual skills and collective performance


Respect and Diversity

respect and diversity

We believe that strengths are not only in the similarities but in the differences, providing equality of opportunity, ensuring that individuals, groups and communities are valued and that differences are embraced



Our Objectives


Choice

To provide a range of affordable, quality homes and services, ensuring choice where possible


Cost

To provide excellent service at a suitable price, recognising value for money principles


Creativity

To bring added value to the communities where we work
 

Communications

To develop clear and concise communications


People

To develop our people to achieve their, and our, potential

 

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