Job Opportunity - Customer Experience Team Leader

Job Opportunity - Customer Experience Team Leader

Customer Experience Team Leader

Rosebery is seeking a Customer Experience Team Leader on a one year fixed term contract, 35 hours per week. The salary is up to £32,900 per annum, plus £1,200 car allowance.

This is an important role and one that calls for a highly motivated individual to lead the Customer Experience team, to deliver high quality customer service and provide support to our residents; an inspirational leader with outstanding people management skills and the ability to manage and motivate our busy front line team; a customer-focused individual who truly grasps the importance of delivering excellent customer service, ensuring that our services are consistently delivered on time and that they meet agreed standards; a skilled and resourceful operator who embraces digital and recognises the benefits that technology brings in a customer facing environment, a good understanding of how the customer service department ‘touches’ other parts of the business, constantly striving to improve the service and recognise areas for increased customer satisfaction.

A key element of this role is developing a dynamic approach to customer engagement, so experience in this area is essential.

Click  here  for the Role profile

Click  here for the Competency framework

To apply for this position, please submit your CV along with your supporting statement, explaining how your experience and skills meet the competency requirements of the role profile, including examples for each competency. The following competencies have been chosen from the ten that apply to this role.

  • Customer focus and service delivery;
  • Communication and influence, managing oneself and handling information;
  • Leading and developing others; Decision making and problem solving.

About Rosebery

Rosebery Housing Association was formed in 1994 and today owns more than 2,200 affordable homes across Surrey and West Sussex, ranging from one-bedroom flats to four-bedroom family homes. We are
a charitable registered provider and committed to providing good quality homes and services. The focus
of our property portfolio is in Epsom and Ewell, where we own three-quarters of all affordable housing.
We are proud to be a local business that creates sustainable communities by forging strong local partnerships, working closely with residents and communities and creating local jobs.

To apply for this position, please email your C.V., along with your support statement, to Siân Phillips (

The closing date for applications is noon on Monday 31 July 2017, with interviews taking place during on Thursday 3 and Friday 4 August 2017.