About us

Performance

Providing residents with an excellent quality of service is central to the success of our business. We recognise that it is important to monitor our performance and have developed a robust performance and quality framework to drive excellence through performance management. We measure our performance against a suite of key of performance indicators and we set annual performance targets which are challenging and stretching and are intended to drive improvements year on year. Progress is monitored on a monthly basis and benchmarked against top quartile performance.

Our approach to performance management includes:

• Monthly performance reporting
• Scrutiny by residents through the Opportunity Store, Consumer Review Panel
• Scrutiny by the Board
• External challenge and benchmarking
• Publicising performance

Tenant Services Authority Reulatory Judgment

In its recent Regulatory Judgement of Rosebery Housing Association, the Tenant Services Authority has concluded that they are satisified that we are financially viable and properly governed. Comments included:

"Rosebery has emerged from a period of significant change and restructure with a revised straegic plan, a strong risk management framework and a demonstrable commitment to service improvement and resident involvement."  

If you would like further information please click here to read the full TSA Revised Regulatory Judgement

We review what areas of our service we measure with our residents and publish these in future editions of streets ahead.