Housing Services

Tenants Handbook

This is a really useful handbook for you to refer to when you have a question about being a Rosebery tenant. It contains information like:

• Your rights and responsibilities
• Our responsibility to you
• Your neighbourhood
• Repairs and maintenance
• And lots more…

Please click here to download a PDF copy of the Tenants Handbook.

If you have lost your copy than contact the Customer Services Team on 0800 068 7664 for a replacement.

You can tell us how to make a difference

The only way we can give you the service you deserve is by listening to what you have to say. So tell us what you want, talk to us about your problems because without you we can’t improve. Oh, and if you like what we are doing then we would also like to hear about that.  

Click here to review our Compliments and Complaints leaflet. 

Call us 0800 068 7664

Paying your Rent

You must pay your rent on a weekly basis (every Monday). If you pay by direct debit, you can pay weekly, fortnightly, four weekly, monthly, or even quarterley or annually. All of your rent payment details are in your tenancy agreement. We will send you a printed statement of account four times a year.  To find out more about paying your rent click here.

Our Customer Service Standards

One of our core values is to provide excellence in Customer Service, which will will do by listening positively and giving residents a direct say in shaping services. 
We treat you as we would expect to be treated ourselves. This means:    

• We respect you and your privacy
• We answer your telephone calls in 4 rings between 9am and 5pm
• We respond to your letters within 10 working days
• We acknowledge your emails within 2 working days and respond in full within 10 working days

Click here to download a full copy of our Customer Service Standards.