Frequently Asked Questions
If you have an ‘allpay’ card you will be able to pay using the following methods:
- Online - visit www.allpay.net
- Telephone – you can pay by credit or debit card over the phone by calling our Customer Services Team on 01372 814000 or 0800 0687664.
- In reception - you can pay by credit or debit card or cheque in our reception area. Just visit our reception at Rutland House, 57-59 South Street, Epsom KT18 7PR. Please note, we do not accept cash.
- Post Office – use your allpay swipe card at most post offices or shops with ‘Paypoint’ outlets.
- If you do not have an allpay card please contact Rosebery on 0800 0687664.
- Text Pay - for more information on this and to register your mobile phone number, visit www.allpay.net/text_payments.
Other ways to pay:
- Direct Debit - Download a form here or ask for one at our offices. Fill it in with your bank or building society details, quoting your rent account number (tenancy reference) as a payment reference.
- Standing Order – Please download a standing order form here. We can provide you with details which you will need to pass to your bank when requesting to set up a standing order or you can find our bank details here. You will also need your rent account number (tenancy reference) as a payment reference.
- Cheque - send us a cheque or postal order to Rutland House, 57-59 South Street, Epsom, Surrey KT18 7PR. You should make it payable to ‘Rosebery Housing Association Ltd’ and ensure that your name, address and rent account reference number is provided on the back. The payment will take approximately five working days from us receiving it, to reach your account.
- Reception at Rutland House, 57-59 South St, Epsom KT18 7PR - we accept credit or debit card or cheque. We do not accept cash.
We really value your feedback and use any complaints that we receive to learn lessons and improve services.
To view our complaints policy click here.
To make a complaint you can complete an online form by clicking here.
Alternatively, you can call the Customer Services Team on 0800 0687664 / 01372 814000 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it . You can also pop into reception to speak to a member of the team.
We’re open from 9am – 5pm, Monday to Friday. Our office is located at: Rutland House, 57-59 South Street, Epsom KT18 7PR.
We are closed over the Christmas period and Bank Holidays, but of course your repairs service will still be available to carry out any emergency repairs during this time. To report a repair click here. Or you can call Morrison on 0800 096 0395 / 0333 700 1025 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
If you have a question that you would like to see answered here please contact Caroline Bann, Communications Officer on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 0800 068 7664 / 01372 814000.
Rosebery Housing Association Limited
Registered Address: Rutland House 57-59 South St, Epsom KT18 7PR
Registered Provider (LH4026)
Charitable Industrial and Provident Society (27671R)
Site designed by Atticus Creative
Telephone:01372 814000
Email:customerservices@rosebery.org.uk
Data Protection Statement
Website Terms of Use