Please let us know what we are doing right and what we are doing wrong

Complaints We aim to provide the best service we can to all our residents. However, sometimes things go wrong. If you are not happy with any aspect of our work, or if you think that we have failed to do something we should have done, we want to hear about it. Your complaints are important to us and help us identify where we have failed to deliver a service and areas where we need to improve. We monitor all complaints to make sure that we learn by our mistakes

We deal with all complaints in strict confidence and we will not treat you any less favourably for making a complaint.

Comments and compliments

Equally it is important for us to know what we are doing right. So if you are impressed with any of our services, or if any of our staff have excelled in their duties, again we want to hear about it.

We also welcome any suggestions you may have on how we can improve our existing services or introduce new services.

Please click here for further details

(Click here to view our compliments and complaints procedure)

(Click here to view our compensation procedure)

(Click here to submit a compliment or complaint)